Frontline Publishing specializes exclusively in custom book writing, editing, manuscript formatting, and publishing services. We do not sell tangible inventory, physical goods, or off the shelf items. Because every project requires dedicated manual hours, individualized research, and specialist creative talent from the moment work begins, our refund process differs from conventional retail purchases. This policy explains how cancellations, partial refunds, and revision requests are handled.
Frontline Publishing operates as an independent organization with no ties, corporate partnerships, or affiliations to any other company using the same or a similar name. All service agreements, billing policies, and refund decisions belong solely to Frontline Publishing.
We understand that plans can change unexpectedly. If you decide to cancel your project shortly after making a payment, you must notify our office in writing.
Most of our publishing and ghostwriting packages follow a stage by stage workflow. Depending on your contract, this could include chapter outlines, character bibles, sample chapters, developmental edits, or interior book layouts.
When work has already started on an active project, refunds are calculated based on what has already been completed.
Once an agreed milestone, edited draft, or complete manuscript has been delivered to you, fees tied to that portion of the work are non refundable.
Ghostwriting and book editing are creative, interpretive services. A change of heart or personal aesthetic preference after our team follows your original brief does not qualify for a cash refund. To protect your investment, every service package includes designated revision rounds. During revision stages, our editors and writers will adjust phrasing, modify dialogue, refine pace, and correct narrative points so the material reflects your creative vision.
Refunds cannot be approved under the following conditions.
If you feel that the work we delivered contradicts the written scope in your project agreement, let us know promptly. We take client concerns seriously and will evaluate your project records.
Please send your request in writing to our support email. Include your project title, invoice number, and an explanation of where the delivered service fell short of the agreement. Our management team reviews all claims and will provide a written decision within five working days. Any approved funds will be refunded directly back to your original payment card or digital wallet.
If you have questions about our refund policy or need to discuss an ongoing project, get in touch with our team.
